{"xsrfToken":"af706c09abc759911136fee85819f3d3acbd3f5e_lout","branding":{"id":"11","key":"cte","name":"Center for Teaching Excellence","portalBaseUrl":"/servicedesk/customer/portal/11"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Undergraduate Studies Support Center","sharedPortalName":"Undergraduate Studies Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Undergraduate Studies Support Center","sharedPortalName":"Undergraduate Studies Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#e00004","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"11","key":"cte","projectId":10030,"serviceDeskId":11,"name":"Center for Teaching Excellence","description":"<p>Welcome! CTE offers a wide variety of services to meet both course and department level pedagogical needs. If you have any additional questions one of our consultants can be reached via email at ctehelp@utah.edu</p>","portalBaseUrl":"/servicedesk/customer/portal/11","onlyPortal":false,"reqTypes":[{"id":"10173","name":"Activate Initiative Consultation - Reduce High DEWI Rates","descriptionHtml":"<p>This is a service in which a CTE consultant or team of consultants meets with individuals from a department or college to address issues under the Activate strategic planning initiative. These may include (but are not limited to):</p>\n<p>1. Examining course DEWI rates<br> 2. Deeper AI-assisted analyses of student course feedback<br> 3. Analysis of Canvas activity data<br> 4. Canvas or syllabus reviews<br> 5. Course redesign services <br> 6. Departmental/College level interventions (e.g., trainings, focused workshops, faculty learning communities, etc)</p>","callToAction":"Activate Initiative Consultation - Reduce High DEWI Rates","introHtml":"<p>This request is for departments or instructors who are requesting support related to one of the Activate strategic planning initiatives (e.g., reducing high DEWI rates in courses).</p>","icon":10313,"iconUrl":"https://us-uofu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10313","groups":[12],"key":""},{"id":"10082","name":"Ask a Question","descriptionHtml":"","callToAction":"Ask a Question","introHtml":"<p>Have a question? Submit it here.</p>","icon":10561,"iconUrl":"https://us-uofu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10561","groups":[11],"key":""},{"id":"10093","name":"Canvas Course Review","descriptionHtml":"","callToAction":"Canvas Course Review","introHtml":"<p>CTE provides feedback for your Canvas course, including observing your course design and learner interaction. After the observation, you'll meet with the CTE consultant to discuss feedback and review online teaching resources and best practices.</p>","icon":10578,"iconUrl":"https://us-uofu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10578","groups":[13],"key":""},{"id":"10088","name":"Course Consultation","descriptionHtml":"<p>In order to maximize your time with the consultant, we will ask that you provide us with copies of your documents for review prior to the meeting.</p>","callToAction":"Course Consultation","introHtml":"<p>Schedule a one-on-one meeting with one of our CTE consultants.</p>","icon":10560,"iconUrl":"https://us-uofu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10560","groups":[13],"key":""},{"id":"10090","name":"Course Materials Review","descriptionHtml":"<p>In order to maximize your time with the consultant, we will ask that you provide us with copies of your documents for review prior to the meeting.</p>","callToAction":"Course Materials Review","introHtml":"<p>Meet with a CTE consultant regarding a teaching topic of your choice (e.g. consultation, syllabus, course review, rubric, active learning, inclusive teaching, etc.).</p>","icon":10303,"iconUrl":"https://us-uofu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10303","groups":[13],"key":""},{"id":"10091","name":"Curriculum Review & Mapping","descriptionHtml":"","callToAction":"Curriculum Review & Mapping","introHtml":"<p>CTE consultants will work with curriculum committees to review and map your curriculum. We ask that you send us any documents in advance so that we may review them prior to the service date.</p>","icon":10303,"iconUrl":"https://us-uofu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10303","groups":[12],"key":""},{"id":"10089","name":"Departmental Workshop","descriptionHtml":"<p>These workshops can be fully tailored to meet the needs of your department. A CTE consultant can recommend topics or collaborate with faculty or your department chair to help define the topic, develop resources to support the faculty, and/or describe current best practices. Some examples of possible workshop topics include considering new approaches to teaching in the discipline, integrating technology and apps in the classroom, and incorporating inclusive content into the curriculum.</p>","callToAction":"Departmental Workshop","introHtml":"<p>A consultant will facilitate a workshop on a teaching topic of your choice for your department faculty and instructors.</p>","icon":10563,"iconUrl":"https://us-uofu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10563","groups":[12],"key":""},{"id":"10085","name":"In-Class/Zoom Focus Group","descriptionHtml":"<p>Use the form below to schedule an in-class student focus group about what is going well in your course and what could be improved. Afterward, you'll meet with the consultant to discuss student feedback and ways to refine your teaching practices.</p>\n<p>The following free-response questions are used to gather your student's feedback:<br> 1. What do you like about the course?<br> 2. What aspects of the course would you like to see changed? How?<br> 3. What does the instructor do to help you learn?<br> 4. What could the instructor do to improve or increase learning opportunities in this class?</p>\n<p>You may provide up to 3 additional questions using the form below.</p>","callToAction":"In-Class/Zoom Focus Group","introHtml":"<p>Gathering student feedback is valuable to identifying areas for instructional improvement. We can assist with facilitating focus groups and developing qualitative surveys.</p>","icon":10558,"iconUrl":"https://us-uofu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10558","groups":[13],"key":""},{"id":"10086","name":"In-Class/Zoom Observation","descriptionHtml":"<p>This is a two-part service. First, a CTLE consultant will attend one of your class sessions (up to 90 minutes) and conduct an extensive observation of teaching techniques and instructor/student behavior. After the observation, you’ll meet with a CTLE consultant to discuss their feedback and suggestions, as well as review resources to help refine your teaching practices.</p>\n<p>In addition to observing your course, we can have your class session video-recorded. You’ll have access to the video recording so you can include it in your teaching portfolio. Check the box in the form (below) to request this option.</p>","callToAction":"In-Class/Zoom Observation","introHtml":"<p>Schedule a CTE consultant to attend one of your classes and conduct an extensive observation of teaching techniques and instructor/student behavior. Specify whether you would like the observation to be in-class or over Zoom.</p>","icon":10557,"iconUrl":"https://us-uofu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10557","groups":[13],"key":""},{"id":"10092","name":"Program Evaluation Student Focus Group","descriptionHtml":"<p>This is a service in which a CTLE consultant spends 60 minutes conducting a focus group with the students in your program. The consultant will gather student feedback about what is going well in the program and solicit student suggestions regarding opportunities for program improvement. You’ll receive the compiled program feedback via email.</p>\n<p>The following free-response questions are used to gather your student’s feedback:</p>\n<p>1. What do you like about the program?</p>\n<p>2. What aspects of the program would you like to see changed? How?</p>\n<p>3. What do the instructors do to help you learn?</p>\n<p>4. What could the instructors do to improve or increase learning opportunities in the program courses?</p>\n<p>You can add questions in addition to the four standard questions (see form below).</p>\n<p>Instructor(s) are not present during the in-class program feedback.</p>","callToAction":"Program Evaluation Student Focus Group","introHtml":"<p>A CTE consultant will conduct a focus group to gather student feedback regarding your program. After the focus group, the transcribed responses will be discussed during a follow-up consultation.</p>","icon":10303,"iconUrl":"https://us-uofu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10303","groups":[12],"key":""},{"id":"10081","name":"Submit a Request","descriptionHtml":"","callToAction":"Submit a Request","introHtml":"<p>Submit a request or report a problem.</p>","icon":10308,"iconUrl":"https://us-uofu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10308","groups":[11],"key":""},{"id":"10084","name":"Course Preparation","descriptionHtml":"<p>Use the form below to schedule a meeting with a CTE consultant. They can help you prepare your course.</p>","callToAction":"Course Preparation","introHtml":"<p>Schedule a meeting with a CTE consultant to get help designing/preparing your course</p>","icon":10559,"iconUrl":"https://us-uofu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10559","groups":[],"key":""}],"reqGroups":[{"id":12,"name":"Department Services"},{"id":13,"name":"Course Services"},{"id":11,"name":"General Requests"}],"orderMapping":{"11":[10082,10081],"12":[10089,10091,10092,10173],"13":[10088,10090,10093,10086,10085]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":11,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CTE","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjYjU2ODM3YS1mMzU1LTQ4Y2ItODE3Zi00MWI5MjQ4ZThhMTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAzMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzU1NzkyMjQsIm5iZiI6MTczNTU3ODAyNH0.65DbnHonYXLJoT_X3-ihU0UGsmp1uAzHIhPwFppTTV4","targetCollection":"upload-project-10030","endpointUrl":"https://api.media.atlassian.com","clientId":"cb56837a-f355-48cb-817f-41b9248e8a11","tokenDurationInMins":20}},"reqCreate":{"id":10092,"projectId":10030,"form":{"name":"Program Evaluation Student Focus Group","descriptionHtml":"<p>This is a service in which a CTLE consultant spends 60 minutes conducting a focus group­­­ with the students in your program. The consultant will gather student feedback about what is going well in the program and solicit student suggestions regarding opportunities for program improvement. You’ll receive the compiled program feedback via email.</p>\n\n<p>The following free-response questions are used to gather your student’s feedback:</p>\n\n<p> 1. What do you like about the program?</p>\n\n<p> 2. What aspects of the program would you like to see changed? How?</p>\n\n<p> 3. What do the instructors do to help you learn?</p>\n\n<p> 4. What could the instructors do to improve or increase learning opportunities in the program courses?</p>\n\n<p>You can add questions in addition to the four standard questions (see form below).</p>\n\n<p>Instructor(s) are not present during the in-class program feedback.</p>","callToAction":"Program Evaluation Student Focus Group","intro":"<p>A CTE consultant will conduct a focus group to gather student feedback regarding your program. After the focus group, the transcribed responses will be discussed during a follow-up consultation.</p>","instructions":"<p>This is a service in which a CTLE consultant spends 60 minutes conducting a focus group­­­ with the students in your program. The consultant will gather student feedback about what is going well in the program and solicit student suggestions regarding opportunities for program improvement. You’ll receive the compiled program feedback via email.</p>\n\n<p>The following free-response questions are used to gather your student’s feedback:</p>\n\n<p> 1. What do you like about the program?</p>\n\n<p> 2. What aspects of the program would you like to see changed? How?</p>\n\n<p> 3. What do the instructors do to help you learn?</p>\n\n<p> 4. What could the instructors do to improve or increase learning opportunities in the program courses?</p>\n\n<p>You can add questions in addition to the four standard questions (see form below).</p>\n\n<p>Instructor(s) are not present during the in-class program feedback.</p>","icon":10303,"iconUrl":"https://us-uofu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10303","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Please briefly describe your request","descriptionHtml":"<p>Please briefly describe your request</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10220","fieldConfigId":"10355","label":"First Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10221","fieldConfigId":"10356","label":"Last Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10173","fieldConfigId":"10301","label":"uNID","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10222","fieldConfigId":"10357","label":"Email Address","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10142","fieldConfigId":"10271","label":"Department","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10174","fieldConfigId":"10302","label":"Program Name","description":"What is the name of the program being evaluated?","descriptionHtml":"<p>What is the name of the program being evaluated?</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10171","fieldConfigId":"10299","label":"Focus Group Type","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10307","label":"In-Class","selected":false,"children":[]},{"value":"10308","label":"Zoom","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"datetime","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datetime","fieldId":"customfield_10175","fieldConfigId":"10303","label":"Preferred Date/Time","description":"","descriptionHtml":"","required":true,"displayed":true,"defaultObject":1735552825000,"presetValues":[],"defaultObjectAsJson":"\"Dec 30, 2024 10:00:25 AM\""},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10176","fieldConfigId":"10304","label":"Room Number for Preferred Date/Time","description":"Please provide a Zoom link if you selected 'Zoom' as your Focus Group Type","descriptionHtml":"<p>Please provide a Zoom link if you selected 'Zoom' as your Focus Group Type</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"datetime","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datetime","fieldId":"customfield_10177","fieldConfigId":"10305","label":"Backup Date/Time","description":"","descriptionHtml":"","required":true,"displayed":true,"defaultObject":1735552825000,"presetValues":[],"defaultObjectAsJson":"\"Dec 30, 2024 10:00:25 AM\""},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10178","fieldConfigId":"10306","label":"Room Number for Backup Date/Time","description":"Please provide a Zoom link if you selected 'Zoom' as your Focus Group Type","descriptionHtml":"<p>Please provide a Zoom link if you selected 'Zoom' as your Focus Group Type</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10180","fieldConfigId":"10308","label":"Additional Questions","description":"You may provide up to 3 custom questions you'd like asked, in addition to the 4 standard questions mentioned above","descriptionHtml":"<p>You may provide up to 3 custom questions you'd like asked, in addition to the 4 standard questions mentioned above</p>","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10179","fieldConfigId":"10307","label":"Additional Comments","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/11/create/10092","requestValidateBaseUrl":"/servicedesk/customer/portal/11/validate/10092","calendarParams":{"firstDay":0,"date":"2024-12-30T10:00:25-0700","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjYjU2ODM3YS1mMzU1LTQ4Y2ItODE3Zi00MWI5MjQ4ZThhMTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAzMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzU1NzkyMjUsIm5iZiI6MTczNTU3ODAyNX0.PewHik_Mud4Wl-1uDL244lPUcp0_dpk3u0YYZFiO2ao","targetCollection":"upload-project-10030","endpointUrl":"https://api.media.atlassian.com","clientId":"cb56837a-f355-48cb-817f-41b9248e8a11","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}