{"xsrfToken":"b3985db5234e07314da8a417689dc66f5d327122_lout","branding":{"id":"2","key":"isd","name":"IT Support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/5","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Undergraduate Studies Support Center","sharedPortalName":"Undergraduate Studies Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Undergraduate Studies Support Center","sharedPortalName":"Undergraduate Studies Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#e00004","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"isd","projectId":10000,"serviceDeskId":2,"name":"IT Support","description":"<p>US &amp; Honors IT support requests. <br> For urgent issues during business hours, call 801-587-2297.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"10048","name":"Computer Repair","descriptionHtml":"","callToAction":"Computer Repair","introHtml":"<p>Computer damage. No problem. We can fix it and provide a checkout laptop if needed.</p>","icon":10321,"iconUrl":"https://us-uofu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","groups":[2],"key":""},{"id":"10122","name":"Create Listserv","descriptionHtml":"<p>Disclaimer: List creations are not instant, expect to wait up to a week for the list to become active.</p>","callToAction":"Create Listserv","introHtml":"","icon":10576,"iconUrl":"https://us-uofu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10576","groups":[2],"key":""},{"id":"10121","name":"Create Shared Mailbox","descriptionHtml":"","callToAction":"Create Shared Mailbox","introHtml":"<p>Need a new shared mailbox? Request it here!</p>","icon":10574,"iconUrl":"https://us-uofu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10574","groups":[2],"key":""},{"id":"10120","name":"Event Setup","descriptionHtml":"<p>Request hardware (laptops, audio/video equipment, etc.) for your event here!</p>","callToAction":"Event Setup","introHtml":"<p>Request hardware (laptops, audio/video equipment, etc.) for your event here!</p>","icon":10573,"iconUrl":"https://us-uofu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10573","groups":[2],"key":""},{"id":"10003","name":"General IT Support Request","descriptionHtml":"","callToAction":"General IT Support Request","introHtml":"<p>Not sure which service you need? Use this request for anything not listed above.</p>","icon":10320,"iconUrl":"https://us-uofu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","groups":[2],"key":""},{"id":"10123","name":"Headset Purchase Request","descriptionHtml":"<p>Not sure which headset you'd like? Take a look at our <a href=\"https://us-uofu.atlassian.net/wiki/spaces/UGS/pages/1897431053/Headset+Recommendations\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">recommendations</a>!</p>\n<p>All fields are required. If you do not know your department's chartfield, please contact your supervisor.</p>","callToAction":"Headset Purchase Request","introHtml":"<p>Request a headset here!</p>","icon":10577,"iconUrl":"https://us-uofu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10577","groups":[2],"key":""},{"id":"10146","name":"Login Access Request","descriptionHtml":"","callToAction":"Login Access Request","introHtml":"<p>App login access <span class=\"error\">[Qualtrics, Tableau, etc.]</span> May require supervisor approval.</p>","icon":10311,"iconUrl":"https://us-uofu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10311","groups":[2],"key":""},{"id":"10124","name":"Phone Request","descriptionHtml":"","callToAction":"Phone Request","introHtml":"<p>Use this form to request a physical phone</p>","icon":10579,"iconUrl":"https://us-uofu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10579","groups":[2],"key":""},{"id":"10151","name":"Report a Problem","descriptionHtml":"","callToAction":"Report a Problem","introHtml":"<p>Use this request to report an outage (e.g., can't login to Box)</p>","icon":10308,"iconUrl":"https://us-uofu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10308","groups":[2],"key":""},{"id":"10162","name":"Maintenance [IT Staff Only]","descriptionHtml":"","callToAction":"Maintenance [IT Staff Only]","introHtml":"","icon":10311,"iconUrl":"https://us-uofu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10311","groups":[],"key":""}],"reqGroups":[{"id":2,"name":"General"}],"orderMapping":{"48":[10162],"2":[10048,10120,10121,10122,10123,10124,10146,10151,10003]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ITS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjYjU2ODM3YS1mMzU1LTQ4Y2ItODE3Zi00MWI5MjQ4ZThhMTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM2MTgyMDQsIm5iZiI6MTc0MzYxNzAwNH0.ZkudtfsejlMK_xsXJwdSbgDVfch7Ip13g--jhg8KNsI","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"cb56837a-f355-48cb-817f-41b9248e8a11","tokenDurationInMins":20}},"reqCreate":{"id":10003,"projectId":10000,"form":{"name":"General IT Support Request","descriptionHtml":"","callToAction":"General IT Support Request","intro":"<p>Not sure which service you need? Use this request for anything not listed above.</p>","instructions":"","icon":10320,"iconUrl":"https://us-uofu.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Short Description - What do you need help with?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10313","fieldConfigId":"10465","label":"Name","description":"Provide your first and last name","descriptionHtml":"<p>Provide your first and last name</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10271","fieldConfigId":"10411","label":"uNID","description":"Example: u1234567","descriptionHtml":"<p>Example: u1234567</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10270","fieldConfigId":"10410","label":"Phone Number","description":"Please provide the best phone number to reach you.","descriptionHtml":"<p>Please provide the best phone number to reach you.</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10254","fieldConfigId":"10392","label":"Additional Details","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"If you're getting a specific error message, please attach a screenshot here.","descriptionHtml":"<p>If you're getting a specific error message, please attach a screenshot here.</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"duedate","jiraFieldType":"duedate","fieldId":"duedate","fieldConfigId":"","label":"Due date","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10028","fieldConfigId":"10130","label":"Select a system","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10020","label":"Active Directory","selected":false,"children":[]},{"value":"10021","label":"Analytics and Reporting Service","selected":false,"children":[]},{"value":"10022","label":"Billing Services","selected":false,"children":[]},{"value":"10023","label":"Cloud Storage Services","selected":false,"children":[]},{"value":"10024","label":"Data Center Services","selected":false,"children":[]},{"value":"10025","label":"Email and Collaboration Services","selected":false,"children":[]},{"value":"10026","label":"Financial Services","selected":false,"children":[]},{"value":"10027","label":"HR Services","selected":false,"children":[]},{"value":"10028","label":"Intranet","selected":false,"children":[]},{"value":"10029","label":"Jira","selected":false,"children":[]},{"value":"10030","label":"Office Network","selected":false,"children":[]},{"value":"10031","label":"Payroll Services","selected":false,"children":[]},{"value":"10032","label":"Printers","selected":false,"children":[]},{"value":"10033","label":"Public Website","selected":false,"children":[]},{"value":"10034","label":"VPN Server","selected":false,"children":[]},{"value":"10035","label":"Webstore Purchasing Services","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"multiuserpicker","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:people","fieldId":"customfield_10030","fieldConfigId":"10132","label":"Who is your manager?","description":"","descriptionHtml":"","required":false,"displayed":false,"defaultList":[],"presetValues":[],"defaultListAsJson":"[]","autoCompleteUrl":"https://us-uofu.atlassian.net/rest/api/1.0/users/picker?fieldName=customfield_10030&showAvatar=true&query="},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10031","fieldConfigId":"10133","label":"Urgency","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10039","label":"Critical","selected":false,"children":[]},{"value":"10040","label":"High","selected":false,"children":[]},{"value":"10041","label":"Medium","selected":false,"children":[]},{"value":"10042","label":"Low","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10033","fieldConfigId":"10135","label":"Pending reason","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10047","label":"More info required","selected":false,"children":[]},{"value":"10048","label":"Awaiting approval","selected":false,"children":[]},{"value":"10049","label":"Waiting on vendor","selected":false,"children":[]},{"value":"10050","label":"Pending on change request","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10034","fieldConfigId":"10136","label":"Product categorization","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10051","label":"Communication","selected":false,"children":[]},{"value":"10052","label":"Document","selected":false,"children":[]},{"value":"10053","label":"People","selected":false,"children":[]},{"value":"10054","label":"Service","selected":false,"children":[]},{"value":"10055","label":"Software","selected":false,"children":[]},{"value":"10056","label":"Hardware - Component","selected":false,"children":[]},{"value":"10057","label":"Hardware - CPD","selected":false,"children":[]},{"value":"10058","label":"Hardware - Disc","selected":false,"children":[]},{"value":"10059","label":"Hardware - Peripheral","selected":false,"children":[]},{"value":"10060","label":"Hardware - Process Equipment","selected":false,"children":[]},{"value":"10061","label":"Hardware - Power","selected":false,"children":[]},{"value":"10062","label":"Hardware - Tape","selected":false,"children":[]},{"value":"10063","label":"Hardware - Virtual","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10035","fieldConfigId":"10137","label":"Operational categorization","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10064","label":"Connectivity","selected":false,"children":[]},{"value":"10071","label":"Troubleshoot - Computer","selected":false,"children":[]},{"value":"10072","label":"Troubleshoot - Network","selected":false,"children":[]},{"value":"10073","label":"Trroubleshoot - Printing","selected":false,"children":[]},{"value":"10076","label":"Troubleshoot - Cloud (Box, Adobe, etc.)","selected":false,"children":[]},{"value":"10077","label":"Deploy - Computer","selected":false,"children":[]},{"value":"10079","label":"Deploy - Service","selected":false,"children":[]},{"value":"10080","label":"Deploy - Networking","selected":false,"children":[]},{"value":"10084","label":"Hardware Request - Add","selected":false,"children":[]},{"value":"10085","label":"Hardware Request - Configure","selected":false,"children":[]},{"value":"10086","label":"Hardware Request - Move","selected":false,"children":[]},{"value":"10088","label":"Hardware Request - Repair","selected":false,"children":[]},{"value":"10096","label":"Employee - Onboard","selected":false,"children":[]},{"value":"10274","label":"Employee - Exit","selected":false,"children":[]},{"value":"10098","label":"Process Request - Update","selected":false,"children":[]},{"value":"10099","label":"Server - Maintenance","selected":false,"children":[]},{"value":"10100","label":"Server - Repair","selected":false,"children":[]},{"value":"10275","label":"Umail - Provision","selected":false,"children":[]},{"value":"10276","label":"Umail - Troubleshoot","selected":false,"children":[]},{"value":"10277","label":"Box - Provision","selected":false,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/10003","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/10003","calendarParams":{"firstDay":0,"date":"2025-04-02T12:03:24-0600","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjYjU2ODM3YS1mMzU1LTQ4Y2ItODE3Zi00MWI5MjQ4ZThhMTEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM2MTgyMDQsIm5iZiI6MTc0MzYxNzAwNH0.ZkudtfsejlMK_xsXJwdSbgDVfch7Ip13g--jhg8KNsI","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"cb56837a-f355-48cb-817f-41b9248e8a11","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=us-uofu","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"b3985db5234e07314da8a417689dc66f5d327122_lout","baseUrl":"https://us-uofu.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://us-uofu.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"cb56837a-f355-48cb-817f-41b9248e8a11","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"384bcc8c01c74b2eb59f381fa2a9d05f","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}