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Submitting Tasks
Navigate to https://support.us.utah.edu
Find the support hub you need
For IT Support, select “Submit IT support request” under the IT Support Header
For Chief of Staff requests such as New Employees or Employee Exits, select “Submit COS support Request” under the Chief of Staff header
After selecting the respective “Submit Request” link, you’ll see a similar layout for each support hub. For this example we’ll use the IT Support portal.
Find the request type that best matches your needs, then select it and fill out the form fields:
When you’re done, select the “Send” button
Logging in / Viewing Open Support Requests
To view your open support requests on https://support.us.utah.edu, you must first log in.
If this is your first time logging in, simply select “View my open support requests” under the “Staff Support Login” header
Follow the instructions on the login page
After signing in, you’ll be brought to a page listing your open support requests
If any of your requests have the status “Waiting for customer”, that means that the most recent comment on the request is from a support agent and may be waiting on a response from you
Select any request to view all the comments that have been added since its creation. You can also post new comments here.
Searching Knowledgebase for Info
We’ve published various knowledgebase articles (AKA how-to guides) that you can access from https://support.us.utah.edu
At the top-right of the page, you’ll see a search bar. Here you can search for a keyword, such as “Outlook sign-in” and see any relevant articles we’ve published.
