Prior to logging into Teams

Download “DUO Mobile” App to your device

iOS - Download from App Store

Android - Download from Play Store

I do not have a smart phone or I am unable to install DUO!

• Make sure your device is fully updated!

  • Android 11 or higher required

    • https://support.google.com/android/answer/7680439?hl=en

  • iPhone - iOS version 15 or newer required (iPhone 6s and newer are capable)

    • https://support.apple.com/guide/iphone/update-ios-iph3e504502/ios

• Try to install DUO again after you update (if version requirements are met!)

• If this does not work then you may need a DUO token (or a newer phone)

  • https://www.campusstore.utah.edu/utah/U-of-U/UTECH-Accessories/University-of-Utah-DUO-Token/University-of-Utah-DUO-2FA-Token

• Speak with TRIO staff if you have any questions!

Login to CIS:

If you have never logged into CIS before

• Navigate to https://cis.utah.edu/ (cis.utah.edu)

• TRIO will provide you with your uNID!

• PASSWORD should be your birthday in the form mmddyy

  • Example May 5, 2005 - 050505

• When you login you will be prompted to change your password and set security question/answers

  • do not skip this step!

• DUO - if you are prompted to setup DUO make sure you complete this step! you may not be able to login again if you do not complete!

• DONE!

I have signed in before:

• Login to verify my account is active and that I know my username/password and that my DUO authentication works

• Navigate to https://cis.utah.edu/

  

• Login with your uNID and password (this will be one you set yourself)

• If you have set up DUO you will get a 2 factor authentication message

  

• If you have not set up DUO you may be prompted to set it up. Please follow the steps! You downloaded the app already, please be sure to complete the DUO setup or you may not be able to get back into your account!

• Go here if you are able to get in! :

  • https://us-uofu.atlassian.net/wiki/spaces/Support/pages/edit-v2/1991540738?draftShareId=4ec0d9e3-073d-47b8-8241-d619c8b0da21#Verify-you-can-log-into-your-U-of-U-Microsoft-Account

• Go here if you are unable to get in!:

  • https://us-uofu.atlassian.net/wiki/spaces/Support/pages/edit-v2/1991540738?draftShareId=4ec0d9e3-073d-47b8-8241-d619c8b0da21#If-you-have-signed-into-CIS-before-but-cannot-get-in-now:

If you have signed into CIS before but cannot get in now:

• Call the Campus Help Desk: 801-581-4000 (Option 2)

• They will need to verify your identity so be prepared to answer security questions

• They can unlock an account that has been frozen from too many failed login attempts, reset a forgotten password, or assist setting up a new device for DUO

• Navigate back to https://cis.utah.edu before you hang up to verify that you are able to login while you still have the Help Desk agent on the phone!

Verify you can log into your U of U Microsoft Account

• Navigate to https://o365cloud.utah.edu/ (o365cloud.utah.edu) and click LOGIN to get to login page:

Verify you have a Teams license associated with your UofU Microsoft Account

• Navigate to https://teams.microsoft.com/

  • Login using your uNID@umail.utah.edu and your CIS password

  • Duo authentication may be necessary

HELP - I dont know my uNID

• This will be provided by Upward Bound! Check your email or call TRIO at 801-581-7188

HELP - I have a uNID but my password does not work or I am having an issue with DUO

• If you cannot remember your password or if it is not working for any reason the Campus Help desk can reset your password

• Be prepared to answer security questions to verify your identity

• Call 801-581-4000 and wait for the message.

  • Press 1 for general support or

  • Press 2 for DUO help