Prior to logging into Teams

Make sure your device is fully updated!
- Android 11 or higher required
  - https://support.google.com/android/answer/7680439?hl=en
- iPhone - iOS version 15 or newer required (iPhone 6s and newer are capable)
  - https://support.apple.com/guide/iphone/update-ios-iph3e504502/ios
Try to install DUO again after you update (if version requirements are met!)
If this does not work then you may need a DUO token (or a newer phone)
- https://www.campusstore.utah.edu/utah/U-of-U/UTECH-Accessories/University-of-Utah-DUO-Token/University-of-Utah-DUO-2FA-Token
Speak with TRIO staff if you have any questions!

Navigate to https://cis.utah.edu/ (cis.utah.edu)
TRIO will provide you with your uNID!
PASSWORD should be your birthday in the form mmddyy
- Example May 5, 2005 - 050505
When you login you will be prompted to change your password and set security question/answers
- do not skip this step!
DUO - if you are prompted to setup DUO make sure you complete this step! you may not be able to login again if you do not complete!
DONE!

Login to verify my account is active and that I know my username/password and that my DUO authentication works
Navigate to https://cis.utah.edu/
Login with your uNID and password (this will be one you set yourself)
If you have set up DUO you will get a 2 factor authentication message
If you have not set up DUO you may be prompted to set it up. Please follow the steps! You downloaded the app already, please be sure to complete the DUO setup or you may not be able to get back into your account!
Go here if you are able to get in! :
- https://us-uofu.atlassian.net/wiki/spaces/Support/pages/edit-v2/1991540738?draftShareId=4ec0d9e3-073d-47b8-8241-d619c8b0da21#Verify-you-can-log-into-your-U-of-U-Microsoft-Account
Go here if you are unable to get in!:
- https://us-uofu.atlassian.net/wiki/spaces/Support/pages/edit-v2/1991540738?draftShareId=4ec0d9e3-073d-47b8-8241-d619c8b0da21#If-you-have-signed-into-CIS-before-but-cannot-get-in-now:

Call the Campus Help Desk: 801-581-4000 (Option 2)
They will need to verify your identity so be prepared to answer security questions
They can unlock an account that has been frozen from too many failed login attempts, reset a forgotten password, or assist setting up a new device for DUO
Navigate back to https://cis.utah.edu before you hang up to verify that you are able to login while you still have the Help Desk agent on the phone!

Navigate to https://o365cloud.utah.edu/ (o365cloud.utah.edu) and click LOGIN to get to login page:

Successful login? Proceed to next step:
- https://us-uofu.atlassian.net/wiki/spaces/Support/pages/edit-v2/1991540738#Verify-you-have-a-Teams-license-associated-with-your-UofU-Microsoft-Account
I am unable to login
- If you are certain the username and password are being entered correctly and the user cannot login please call the campus help desk at 801-581-4000 (Option 1)
- Explain that you are able to login to CIS, but that you cannot login via o365cloud.utah.edu and any error messages that you received.

US Support