How to Request IT Support

We try to make getting support as easy as possible. Here’s all the ways you can request support from US IT team. Please use the methods below to request support. If you email or call someone in US IT directly we can’t track your support request if they are away from their desk or out of the office.

Web - https://support.us.utah.edu (bookmark this for reference)

You can submit support requests and find useful how to articles and even book an appointment with IT for a consult or new hire on-boarding at https://support.us.utah.edu . You can also get support from Marketing and Communications, Learning Analytics, and Chief of Staff here. You can also request checkout equipment and submit a story for the US newsletter. Here’s the guide to using https://support.us.utah.edu.

Teams - US-Support App

You will find the US-Support app in the left navigation of Teams on your computer. It’s also on Teams on your cell phone or tablet. On Cell phones you may need to select “More” in the bottom right corner to find the US-Support app. Here’s the complete guide to using the US-Support app in Teams. You can also request support from Marketing and Communications, Learning Analytics and Chief of Staff.

Phone

Call us at 801-587-2297 M-F 8-5 Mountain Time. For manage macOS computers, that’s listed on the login screen.  It's also listed at https://support.us.utah.edu

Email

Send email to it@us.utah.edu. Please include a clear description and the best way to reach you (Teams, phone number, email, etc.).

You can find this information at https://support.us.utah.edu