US-Support Teams App Guide
- Sam Lyons
- Robert White
Using the US-Support Teams App
To submit a support request via Teams, check your sidebar for “US-Support”:
If you don’t see it, you may need to expand your Teams window, or just select the “…” at the bottom and select “US-Support” from there. You can pin it to your sidebar by right-clicking and selecting “Pin”.
If it’s your first time using the Teams US-Support app, you’ll see the following pop-up:
Select Continue. You’ll see the following pop-up:
Select Accept. You should now see the landing page:
Submitting Tasks
From the landing page, select the support hub that best matches your request: IT Support, Marketing Service Requests, Chief of Staff Support, or Learning Analytics and Outcomes Assessment.
Once you’ve chosen a support hub, simply select whichever request best suits your needs.
Fill out the form fields and then select “Create” when you’re finished to submit the task.
Viewing Tasks and Commenting
Select “My requests” from the top navbar to view all the tasks you’ve submitted (you may need to expand your Teams window).
Select a task by clicking the link under the “Reference” column. Ex: “MSR-349”
From here you can view all the comments on the task (you may need to scroll down) and add new comments by selecting the “What do you want to say?” textbox. Type your comments and click the Save box when done.